Privacy Policy — VANYOR

Last updated: [Insert Date]

1. Introduction (Short summary)

VANYOR (vanyor.store) respects your privacy. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, with whom we share it, and the rights you have concerning your information. For privacy requests or questions, contact us at support@vanyor.store .

2. Scope

This Privacy Policy applies to all visitors, customers, and users of vanyor.store and related services, including purchases, newsletters, customer support, and any other interactions with VANYOR online.

3. Information We Collect

We collect the following categories of personal data:

a. Account & Contact Information

Full name, email address, phone number, billing and shipping address.

b. Transaction & Order Data

Order history, products purchased, payment status, refund/cancellation records. (We do not store full card details; payment processors handle card information.)

c. Payment & Billing Information

Payment transaction IDs, UPI IDs, masked card info as returned by payment gateways, and billing address.

d. Technical & Usage Data

IP address, device and browser information, referrer, pages visited, date/time stamps, cookies, and analytics data.

e. Communication Data

Customer messages, inquiries, feedback, support conversations, and any attachments (for example, images of defective products).

f. Marketing Preferences

Newsletter subscription status, promotional consents and opt-out preferences.

4. How We Collect Data

Directly from you: during account creation, checkout, registration for newsletters, and communications with support.
Automatically: through cookies, web beacons, server logs, and analytics tools when you visit the site.
From third parties: payment processors, delivery partners, and analytics providers.

5. Purposes of Processing & Legal Bases

We process personal data for these purposes:

Order fulfilment & delivery — to process and ship purchases (contractual necessity).
Payments & refunds — to process payments and issue refunds (contractual necessity).
Customer service — to respond to inquiries and resolve issues (legitimate interest / contractual necessity).
Site operation & security — to maintain, secure, and improve the website (legitimate interest).
Marketing — to send offers and newsletters where you have consented (consent).
Fraud prevention & legal compliance — to detect abuse and comply with laws/regulations (legal obligation / legitimate interest).

6. Sharing and Disclosure

We may share personal data with:

Payment processors (to process payments).
Logistics & courier partners (to deliver orders).
Third-party service providers (hosting, email providers, analytics, CRM).
Legal & regulatory authorities if required by law.

We do not sell or rent personal information to third parties.

7. Cookies, Tracking & Third-Party Technologies

We use cookies and similar technologies to operate the site, maintain sessions, and collect analytics data. You can control cookies through your browser settings or our cookie banner. Third-party services (e.g., Google Analytics) may also place cookies; their use is subject to their privacy policies.

8. Data Retention

We retain personal data only as long as necessary:

Order & transaction records: retained for business, tax, and accounting purposes as required by law.
Support communications: retained for the period needed to resolve issues and for quality control.
Marketing preferences: retained until you unsubscribe.
Inactive account data: retained in a de-identified/archived form or deleted according to our retention schedule.

9. International Transfers

Our service providers may be located outside India. When data is transferred internationally, we take reasonable safeguards (contracts, standard contractual clauses, or adequate protections) to protect your data.

10. Security Measures

We employ administrative, technical, and physical measures to protect personal data, including encryption for data in transit, secure servers, access controls, and periodic security reviews. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

11. Your Rights & Choices

Depending on applicable law, you may have rights to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion or restriction of processing.
Object to processing or withdraw consent (where the processing is consent-based).
Request portability of your data.
Unsubscribe from marketing communications.

To exercise these rights, contact support@vanyor.store. We will verify your identity and respond within applicable statutory timeframes.

12. Children

Our website is not intended for children under 13 years. We do not knowingly collect personal data from children. If you believe we have collected such data, contact us to request deletion.

13. Changes to This Privacy Policy

We may update this Privacy Policy. Material changes will be published on this page with a revised date. Continued use after changes indicates acceptance of the updated policy.

14. Governing Law & Dispute Resolution

This policy and any disputes related to privacy are governed by the laws of India and are subject to the jurisdiction of courts in Bihar, India.

15. Contact Information

For privacy requests, data access, or questions:

Email: support@vanyor.store
Address: VANYOR Clothing, Chhapra, Bihar, India